Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing our customers with the best shopping experience and delivering your orders as quickly and safely as possible. Please read our shipping policy below for more information about our process.

Processing Time

- Orders are processed within 2-5 business days of purchase.
- You will receive an email with a tracking number once your order has been shipped.

Shipping Rates and Delivery Times

- Shipping rates are calculated at checkout based on your location and the size of your order.

International Shipping

- We currently offer international shipping to select countries.
- International orders may be subject to additional customs fees, taxes, or duties. These fees are the responsibility of the customer and are not included in the shipping cost.

Order Tracking

- Once your order has been shipped, you will receive an email with a tracking number.
- You can track your order through the carrier’s website using the tracking number provided.

Missing or Damaged Packages

- If your package is lost, stolen, or arrives damaged, please contact us immediately at shopmunaya@gmail.com. We will assist you in resolving the issue with the carrier.
- Claims for lost or damaged items must be made within 3 days of delivery.

Address Accuracy

- Please ensure that the shipping address provided is accurate. We are not responsible for orders delayed or lost due to incorrect addresses.
- If you notice an error with your address, please contact us as soon as possible to make any necessary changes before the order is shipped.

Returns and Exchanges

- For information on returns and exchanges, please refer to our Returns & Exchanges Policy.

Thank you for choosing Munaya 🦋. We are happy to serve you!